Terms & Conditions

General

Mariseva, business ID: 2991727-7, address: Rullaniementie 3, 02260 Espoo; sells products to companies and adults in the EU. These delivery terms are suitable for ordering products and corresponding deliveries.

These delivery terms are valid from October 7, 2020. We may change the delivery terms unilaterally from time to time, so please read our delivery terms in advance each time you order products from our online store.

Products and product prices

The features and prices of the products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check. prices from the cart before you accept the order. The prices of the products include 24% VAT, which is indicated in the shopping cart and in the order confirmation.

Shipping costs

The delivery costs that may be charged for the order depend on the product itself (eg weight, packaging) and the chosen delivery method and will be added to the total amount of the order. Delivery charges for your order (if shipping charges apply) will be announced before you accept the order.

Ordering and contract

Products are ordered from the online store by filling in the customization information for that product and adding the product to the shopping cart. For pre-stocked products, you do not need to fill in the customization information. When ordering products, you are required to read and agree to our current delivery terms. You understand that your order, which you accept and confirm, is binding and creates an agreement between us with these terms of delivery, except as set forth below in the Terms of Right of Cancellation.

Payment and payment methods

Orders are primarily paid by invoice, which is sent to the customer at the email address provided by the customer. If agreed separately and in advance, it is also possible to pay for the order in cash upon collection, by bank transfer or via the MobilePay application.

Method of delivery

We will deliver your order using one of the delivery methods mentioned on our website.

Delivery time

Orders will be delivered within 1-5 working days from the time the payment is received by the recipient and the order is completed (for products made to measure, the completion time is 2-4 weeks).

Right of cancellation and return policy

Products manufactured to the customer's dimensions and wishes have no right of exchange or return, except in the event of a claim.

The products in stock have a 14-day right of exchange and return. If the customer wishes to exchange / return the product, he must contact customer service info@mariseva.net as soon as possible, however within 14 days of receiving the product. The product must be unused and in good condition when returned to the seller. The price of the returned product (excluding postage) will be returned to the bank account specified by the customer within 5 working days of the product being returned to the seller. The customer is responsible for all costs of exchange or return (postage, etc.).

Transmission check, error and problem situations

Please check delivery immediately upon receipt. If the product is lost or damaged during transport or does not otherwise correspond to your order or is defective, please notify our customer service as soon as possible, but no later than within 14 days, and we will agree on how to get the error corrected. In consumer trade, we comply with the mandatory liability provisions of the Consumer Protection Act for errors.

Customer service

We will help you with any questions related to your order. Please contact us, primarily by email:

info@mariseva.net

Limitation of Liability

Mariseva - Mari-Liis Center shall not be liable for any indirect or consequential or other damages related to the order, delivery or product or for any of the above, except as otherwise provided in the Consumer Protection Act or other mandatory law for such damage.

Disagreements

We will endeavor to settle any disputes regarding your order primarily by agreement, so please contact our customer service in the first instance to arrange the matter.

If the dispute concerning the sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi).

Product Safety

So far, no official durability tests have been performed on Mariseva products.

Mariseva strives to find the safest and most durable materials possible for my products. All products are sewn with an industrial sewing machine and the attachment points with multiple stitching.

Although the products have been carefully manufactured, their condition must be checked regularly, at least the attachment points / sutures should be checked before each use. Intact equipment should also be able to withstand harsher use, in the event of damage (if, for example, the dog gets to chew on a leash or a collar), the use of the equipment should be stopped immediately.

In each product, the attachment points and seams are clearly visible for checking their condition. These sutures should not be released without external strain (e.g., dog chewing, sharp objects). However, if you notice any slack in the attachments, stop using the product immediately and contact: info@mariseva.net!